Return and Exchange Policy – Loot Station Store LootStation store guarantees the customer's rights in accordance with Article (14) of the Saudi Ministry of Commerce system, with adherence to the following policies regarding digital products and shipped games.
1. Agreement to Terms
Purchasing any game or digital product from Loot Station store automatically means the customer's agreement to all the terms and conditions contained in this policy. Due to the nature of digital products (such as codes and shipped games), the product cannot be returned or exchanged after delivery, except in the cases outlined below.
2. Exchange Policy
Exchange is only available before the order is executed or the code is delivered.
It cannot be exchanged after the code is delivered or the game is activated.
The responsibility of verifying the correctness of the order (game type, platform, price) lies with the customer before payment.
If a different game or code is shipped by mistake from the store, it will be exchanged upon verification of the case.
3. Refund and Compensation Policy
Refund is only possible if the product has not been delivered yet or the store was unable to fulfill the order for any reason.
If there is a technical issue with the code or game preventing its use, the customer must contact support within 24 hours of receipt.
After verification, the customer will be compensated by one of the following methods:
- A purchase coupon equal to the compensation value valid for 14 days.
- Store wallet balance for use in other orders.
- An alternative product of the same value determined by the store.
Cash refunds are only made if the product cannot be delivered at all, after deducting payment gateway fees.
4. Nature of Sale and Service
Purchasing products from Loot Station store is considered an agency from the customer to the store to execute the purchase or shipping process on their behalf from official stores or authorized suppliers.
In case of any issue with the original platform (such as Steam, PlayStation, or Epic Games), this policy regarding compensation or alternative solutions applies.
5. Disclaimer of Liability
The store is not responsible for:
- Customer entering incorrect data (such as email or account ID).
- Delay in response or follow-up after payment.
- Not using the code after receipt.
- Service interruption or malfunction from the original platform.
As long as the code or product is delivered correctly and intact, the order is considered complete.
6. Follow-up Period and Support
The customer has the right to request support or assistance during the warranty period or the period of the requested product.
After this period, the store bears no obligation for compensation or replacement.
7. Policy Updates
Loot Station store reserves the right to modify or update this policy at any time without prior notice.
Updates apply to all previous and future orders from the date of publication on the website.
